I brought one big question with me to Harvard. Why do smart companies fail?

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• Clayton M. Christensen:

  Smart companies fail because they do everything right. They cater to high-profit-margin customers a

• Clayton M. Christensen:

  From my first year on the faculty, there was always so much more I wanted to impart to the students

• Clayton M. Christensen:

  Many think of management as cutting deals and laying people off and hiring people and buying and se

• Clayton M. Christensen:

  I had a horrible heart attack and still have symptoms of that sometimes. Then cancer, which is in r

• Clayton M. Christensen:

  Colleges would compete by adding professors, enhancing programmes or building nicer facilities. So

• Clayton M. Christensen:

  We are awash in content that needs to be taught, yet the vast majority of colleges give a large por

• Clayton M. Christensen:

  Almost always, great new ideas don't emerge from within a single person or function, but at the int

• Clayton M. Christensen:

  Holiday Inn comes in at the bottom of the market, but they can't go upmarket except if they emulate

• Clayton M. Christensen:

  As a general rule, when a new industry takes root, and the first products emerge in a wave, almost

• Clayton M. Christensen:

  As a general rule, if you have a product that doesn't get the job done that a customer is needing t