In the beginning, I was so chintzy I really didn't pay my employees well.

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• Sam Walton:

  The way management treats associates is exactly how the associates will treat the customers.

• Sam Walton:

  Loosen up, and everybody around you will loosen up.

• Sam Walton:

  If you love your work, you'll be out there every day trying to do it the best you possibly can, and

• Sam Walton:

  The key to success is to get out into the store and listen to what the associates have to say.

• Sam Walton:

  Give ordinary folk the chance to buy the same things as rich people.

• Sam Walton:

  Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They'

• Sam Walton:

  Appreciate everything your associates do for the business.

• Sam Walton:

  Control your expenses better than your competition. This is where you can always find the competiti

• Sam Walton:

  Exceed your customer's expectations. If you do, they'll come back over and over. Give them what the

• Sam Walton:

  You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be b