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One of our most difficult realizations was that - in the course of two years - a connecting hub in
One of our most difficult realizations was that - in the course of two years - a connecting hub in
One of our most difficult realizations was that - in the course of two years - a connecting hub in
One of our most difficult realizations was that - in the course of two years - a connecting hub in
One of our most difficult realizations was that - in the course of two years - a connecting hub in
One of our most difficult realizations was that - in the course of two years - a connecting hub in
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Gerard Arpey:
Despite the painful changes we have had to make, we continue to believe in the St. Louis market. AnGerard Arpey:
But I definitely see us playing a major role in St. Louis in the years to come. We already provideGerard Arpey:
First, we have to lower our costs to levels that are more competitive. This will prevent the lower-Gerard Arpey:
Second, we have to make the most of the strengths we have, the amenities that many of our competitoGerard Arpey:
We need to take excellent care of our customers, and do so at a profit.Gerard Arpey:
I think in just about any business the low cost competitor is always going to have an advantage.Gerard Arpey:
That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to makGerard Arpey:
Our Fly Smart philosophy is about investing only on those points of differentiation that pay for thGerard Arpey:
But I don't think the popularity of flying has diminished a bit.Gerard Arpey:
At American Airlines, we have built a business around the love of travel that has lasted three quar