Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

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• Phil Crosby:

  Selecting the right person for the right job is the largest part of coaching.

• Phil Crosby:

  In a true zero-defects approach, there are no unimportant items.

• Phil Crosby:

  The great discoveries are usually obvious.

• Phil Crosby:

  Very few of the great leaders ever get through their careers without failing, sometimes dramaticall

• Phil Crosby:

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• Phil Crosby:

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• Phil Crosby:

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• Phil Crosby:

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• Jurgen Habermas:

  What was new was the symbolic force of the targets struck. The attackers did not just physically ca

• Jurgen Habermas:

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