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The airline industry has been closely watching, monitoring, exactly what the rail industry has done
The airline industry has been closely watching, monitoring, exactly what the rail industry has done
The airline industry has been closely watching, monitoring, exactly what the rail industry has done
The airline industry has been closely watching, monitoring, exactly what the rail industry has done
The airline industry has been closely watching, monitoring, exactly what the rail industry has done
The airline industry has been closely watching, monitoring, exactly what the rail industry has done
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Oscar Munoz:
It is important that we win back the trust of employees first, then customers.Oscar Munoz:
We are not going to put a law enforcement official onto a plane to take them off... to remove a booOscar Munoz:
I think my reaction to most issues is to get the facts and circumstances.Oscar Munoz:
We have not provided our frontline supervisors and managers and individuals with the proper proceduOscar Munoz:
We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.Oscar Munoz:
We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless ofOscar Munoz:
You forget sometimes that the people you're carrying are human.Oscar Munoz:
I think one of the things that, at least, I found out over - and many have in the industry - is thaOscar Munoz:
It's a new era with regard to social media. It's just something that we have to adapt to and acceptOscar Munoz:
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and pro