The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

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• Margaret Heffernan:

  Every organization has issues and concerns which are known about by many people who choose to remai

• Margaret Heffernan:

  Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometim

• Margaret Heffernan:

  Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or

• Margaret Heffernan:

  How can any company know if its processes, products, people are safe? Only if everyone is watching

• Margaret Heffernan:

  Everywhere I look, there are ads marking Mother's Day. Mostly they conform to stereotype: flowers,

• Margaret Heffernan:

  In our house, Mother's Day is every day. Father's Day, too. In our house, parents count. They do im

• Margaret Heffernan:

  As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because

• Margaret Heffernan:

  It is nobody's right to be waited on and nobody's fate to do the waiting.

• Margaret Heffernan:

  Making those around you feel invisible is the opposite of leadership.

• Margaret Heffernan:

  All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without w