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That's a very critical phase in customer service because you can start to really understand what pa
That's a very critical phase in customer service because you can start to really understand what pa
That's a very critical phase in customer service because you can start to really understand what pa
That's a very critical phase in customer service because you can start to really understand what pa
That's a very critical phase in customer service because you can start to really understand what pa
That's a very critical phase in customer service because you can start to really understand what pa
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Sanjay Kumar:
I think that a lot of companies are still amazingly price sensitive.Sanjay Kumar:
There are companies that are cutting their costs by over 50% by offshoring.Sanjay Kumar:
Failure is unfortunately as common as success.Sanjay Kumar:
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.Sanjay Kumar:
Clients do not expect the infrastructure to be any less reliable just because the service is beingSanjay Kumar:
Finally, I have to say that the most surprising aspect has been the speed at which the folks in IndSanjay Kumar:
Finance is critical. If sufficient investment is made in infrastructure and venture capital is madeSanjay Kumar:
So far, Indian companies have focused more on customer application. This needs to shift to packagedSanjay Kumar:
India has the unique advantages of having the biggest domestic market and this should support IT coSanjay Kumar:
I have a high degree of confidence about India's growth potential in IT.