The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

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• Tom Peters:

  Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in

• Tom Peters:

  Communication is everyone's panacea for everything.

• Tom Peters:

  If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

• Tom Peters:

  We found that the most exciting environments, that treated people very well, are also tough as nail

• Tom Peters:

  Excellent firms don't believe in excellence - only in constant improvement and constant change.

• Tom Peters:

  Give a lot, expect a lot, and if you don't get it, prune.

• Tom Peters:

  All business success rests on something labeled a sale, which at least momentarily weds company and

• Tom Peters:

  Celebrate what you want to see more of.

• Tom Peters:

  Design is so critical it should be on the agenda of every meeting in every single department.

• Tom Peters:

  The simple act of paying positive attention to people has a great deal to do with productivity.