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Companies are starting to measure how effective their customer service is and trying to understand
Companies are starting to measure how effective their customer service is and trying to understand
Companies are starting to measure how effective their customer service is and trying to understand
Companies are starting to measure how effective their customer service is and trying to understand
Companies are starting to measure how effective their customer service is and trying to understand
Companies are starting to measure how effective their customer service is and trying to understand
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Sanjay Kumar:
That's a very critical phase in customer service because you can start to really understand what paSanjay Kumar:
I think that a lot of companies are still amazingly price sensitive.Sanjay Kumar:
There are companies that are cutting their costs by over 50% by offshoring.Sanjay Kumar:
Failure is unfortunately as common as success.Sanjay Kumar:
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.Sanjay Kumar:
Clients do not expect the infrastructure to be any less reliable just because the service is beingSanjay Kumar:
Finally, I have to say that the most surprising aspect has been the speed at which the folks in IndSanjay Kumar:
Finance is critical. If sufficient investment is made in infrastructure and venture capital is madeSanjay Kumar:
So far, Indian companies have focused more on customer application. This needs to shift to packagedSanjay Kumar:
India has the unique advantages of having the biggest domestic market and this should support IT co