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Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we sa
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Bruce Nordstrom:
The 1970s crystallized the service mantra as we now know it.Bruce Nordstrom:
I'm not sure how to say this without making it sound corny, but I honestly feel this is the way toBruce Nordstrom:
When we go out to the university, the professors always say, 'Tell these students about your five-yBruce Nordstrom:
You don't know what's going to happen in our business a year from now... so you have to be flexibleBruce Nordstrom:
It is important for us to understand where we came from and how we got here because it would be verBruce Nordstrom:
Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did whBruce Nordstrom:
I can remember in my lifetime when we used to argue with customers.Bruce Nordstrom:
I think we were instrumental in saving downtown Seattle. To me, that's the biggest thing we did.Richard Harris:
Jesus is just a word I use to swear with.Richard Harris:
Marriage is a custom brought about by women who then proceed to live off men and destroy them, comp