You are not going to get married through technology. You are not going to buy a house through technology.

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• Ana Patricia Botin:

  We need to change how we run banks. We need to change the culture. If we get it right, we can have

• Ana Patricia Botin:

  I have a very, very difficult job.

• Ana Patricia Botin:

  I didn't join a bank because my father worked in a bank or because I thought I was going to be a ba

• Ana Patricia Botin:

  I wanted to be a journalist. The other thing I wanted to be was a spy.

• Ana Patricia Botin:

  I would love it if you became a Santander customer.

• Ana Patricia Botin:

  We are going to make people who do some things with Santander into loyal customers who bank with us

• Ana Patricia Botin:

  We're a boring retail and commercial bank.

• Ana Patricia Botin:

  If the government is funding itself at 2 per cent, you know, how much are you going to pay savers i

• Ana Patricia Botin:

  I consider myself to be quite persuasive when I want.

• Ana Patricia Botin:

  Bright graduates will either set up their own companies or come and work for us or a consulting fir