There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Next quotes

• Sam Walton:

  Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people beli

• Sam Walton:

  Each Wal-Mart store should reflect the values of its customers and support the vision they hold for

• Sam Walton:

  High expectations are the key to everything.

• Sam Walton:

  I had to pick myself up and get on with it, do it all over again, only even better this time.

• Sam Walton:

  We let folks know we're interested in them and that they're vital to us. cause they are.

• Sam Walton:

  I have always been driven to buck the system, to innovate, to take things beyond where they've been

• Sam Walton:

  Capital isn't scarce; vision is.

• Sam Walton:

  We're all working together; that's the secret.

• Sam Walton:

  In the beginning, I was so chintzy I really didn't pay my employees well.

• Sam Walton:

  The way management treats associates is exactly how the associates will treat the customers.