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We have not provided our frontline supervisors and managers and individuals with the proper procedu
We have not provided our frontline supervisors and managers and individuals with the proper procedu
We have not provided our frontline supervisors and managers and individuals with the proper procedu
We have not provided our frontline supervisors and managers and individuals with the proper procedu
We have not provided our frontline supervisors and managers and individuals with the proper procedu
We have not provided our frontline supervisors and managers and individuals with the proper procedu
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Oscar Munoz:
We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.Oscar Munoz:
We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless ofOscar Munoz:
You forget sometimes that the people you're carrying are human.Oscar Munoz:
I think one of the things that, at least, I found out over - and many have in the industry - is thaOscar Munoz:
It's a new era with regard to social media. It's just something that we have to adapt to and acceptOscar Munoz:
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and proOscar Munoz:
It's so important that we tell customers what's going on as best as we can. And we're trying to doOscar Munoz:
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broOscar Munoz:
I can't tell you how many thousands of small moments that I've had with employees in our company thOscar Munoz:
If I have any strength that would be considered above average, it is that I can read people.