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As board members, we only meet infrequently and are not as engaged with the front line, necessarily
As board members, we only meet infrequently and are not as engaged with the front line, necessarily
As board members, we only meet infrequently and are not as engaged with the front line, necessarily
As board members, we only meet infrequently and are not as engaged with the front line, necessarily
As board members, we only meet infrequently and are not as engaged with the front line, necessarily
As board members, we only meet infrequently and are not as engaged with the front line, necessarily
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Oscar Munoz:
We are market based and have to differentiate our product in many ways; pricing isn't the only one.Oscar Munoz:
Let's be honest: the implementation of the United and Continental merger has been rocky for customeOscar Munoz:
We are committed to re-earning your trust.Oscar Munoz:
We will not only be more flexible when it comes to price, we'll also be more efficient operationallOscar Munoz:
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not justOscar Munoz:
We set out to reinvent the whole business class experience. We went back to re-engineer everythingOscar Munoz:
The level of improvement has been great across the industry, and we have improved along with everyoOscar Munoz:
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one shouldOscar Munoz:
Our progress isn't just limited to the operation. Financially, we have been performing well. UnitedOscar Munoz:
United spent $1.2 billion repurchasing shares in 2015 and plans to spend $1.5 billion on share repu