We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid, seated passenger. We can't do that.

Next quotes

• Oscar Munoz:

  I think my reaction to most issues is to get the facts and circumstances.

• Oscar Munoz:

  We have not provided our frontline supervisors and managers and individuals with the proper procedu

• Oscar Munoz:

  We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

• Oscar Munoz:

  We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of

• Oscar Munoz:

  You forget sometimes that the people you're carrying are human.

• Oscar Munoz:

  I think one of the things that, at least, I found out over - and many have in the industry - is tha

• Oscar Munoz:

  It's a new era with regard to social media. It's just something that we have to adapt to and accept

• Oscar Munoz:

  We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and pro

• Oscar Munoz:

  It's so important that we tell customers what's going on as best as we can. And we're trying to do

• Oscar Munoz:

  For me, it's common sense to treat other people like you would like to be treated. Empathy is a bro